Returns & Exchanges

If you are not satisfied for any reason you may return new and unused items in the original box with all of its paperwork, and with all accessories within 30 days for an exchange or refund. Some items such as software, hooks, lures, baits, and plastic baits cannot be returned once they have been opened. Customer is responsible for all return shipping charges and the exact shipping charges we paid to ship this item out to our customers (this is waived if there was damage in shipping). Defective merchandise shall be returned directly to the manufacturer under their return policy. All returns must be insured and postage prepaid. Please, clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling is non-refundable. Send back to us by UPS Ground, Fed Ex Ground or USPS Parcel Post Mail. For your protection, please insure the package for its full value, and keep the tracking information for your records. Cast Away Lakes reserves the sole right to refuse the return of any item. Special order items can not be returned to us. A 15% restocking charge can apply on returned items. A 25% restocking fee will apply to all orders that are returned to us non delivered.

Sales Tax

Ohio residents only will pay 7% state sales tax. We are not required by law to collect any Sales Tax if we ship out of the sate of Ohio.

Restrictions For Knives

The sale of all dangerous knives is restricted by law in New Jersey, New York, Michigan, California, and Illinois. A dangerous knife is defined as any knife having a blade of five (5) inches or more, or an overall length of ten (10) inches or more. You must be 18 years of age or older to purchase a knife.

Order Status

If you would like to check the your order status then please send us an email to ohiopaylake@aol.com and make sure that you include your order number. Once your order has been processed and shipped out we will email you a tracking number to the email address you provided when you placed your order. Please allow 24 -48 hours before emails are answered. All emails are answered in the order we receive them.